You can return any product you have purchased within 14 days after you have received it. You do not have to give a reason why you return the product, but of course we appreciate all feedback! If you have purchased your product somewhere else, please contact your vendor for the best service.
There are some conditions for returns:
– You let us know which product you will return – You will return it in a safe packaging with all accessories, in the original packaging and only unopened.
How can I return my purchased product?
You can contact us via e-mail or telephone. Please note that you receive your money back faster if the return information is complete. Send your product(s) with the order number and always keep your shipping confirmation if we need to trace the product in case of a problem.
Do I have to pay for a returning a product?
Yes, the shipping costs to us are on your behalf. If you send in a product for repair, we pay for the shipping costs back to you.
Can I cancel my order?
Yes, if you wish to to cancel your order, please give us a call or send an e-mail to us.
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